Privacy policy
The Local Club Bolton (“we”, “us”, “our” or “The Local Club”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit or use our website, subscribe to The Local Club, enter one of our competitions or giveaways, receive our monthly digital magazine, use our services, take advantage of member offers, communicate with us, or otherwise interact with us.
For the purposes of applicable UK data protection law, The Local Club Bolton is the data controller responsible for your personal information.
Our contact details are:
Email: thelocalclubbolton@gmail.com
Please read this Privacy Policy carefully so that you understand how we use your personal information and your rights in relation to it.
1. Personal Information We Collect
The information we collect depends on how you interact with The Local Club.
This may include:
Contact information
This may include your name, email address, telephone number and postal address.
Membership and subscription information
If you subscribe to The Local Club, we may collect information relating to your membership, subscription preferences, communication preferences and the content, offers or services you access.
Competition and giveaway information
If you enter one of our competitions, giveaways or prize draws, we may collect information such as your name, email address, telephone number and any other information reasonably required to administer the competition.
If you win a competition or giveaway, we may also collect information necessary to contact you and arrange delivery or collection of your prize.
Transaction and payment information
If you purchase a product, service or membership from us, we may collect information relating to your transaction, including the items or services purchased, transaction details and payment information.
Payment card information may be processed directly by our payment providers. We do not normally have access to your full payment card details.
Communications
We may collect information you provide when you contact us by email, through our website, social media or other communication channels, including the contents of your communications.
Website and device information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, approximate location, pages visited, referring website and information about how you interact with our website.
We may collect this information using cookies and similar technologies. Further information about cookies is provided in our Cookie Policy.
2. How We Collect Your Information
We may collect personal information:
- directly from you when you subscribe to The Local Club;
- when you enter a competition, giveaway or prize draw;
- when you sign up to receive our monthly digital magazine;
- when you purchase a product, membership or service;
- when you contact us;
- when you use our website;
- automatically through cookies and similar technologies;
- from service providers who help us operate our website and services; and
- from other third parties where this is permitted by law.
3. How We Use Your Personal Information
We use your personal information to operate, provide and improve The Local Club Bolton and the services we offer.
Depending on how you interact with us, we may use your information to:
- create and manage your membership or subscription;
- provide our monthly digital magazine;
- send membership and service-related communications;
- process and administer competition, giveaway and prize-draw entries;
- verify competition eligibility;
- contact competition winners;
- arrange the delivery or collection of prizes;
- provide information about local businesses, hidden gems, events, offers and promotions;
- provide exclusive member offers and benefits;
- send newsletters and marketing communications where we have a lawful basis to do so;
- understand which content, businesses, offers and features are most useful to our members;
- improve our website, digital magazine, membership services and customer experience;
- analyse website and membership activity;
- respond to enquiries and provide customer support;
- process payments and transactions;
- prevent fraud, abuse, duplicate competition entries and other unlawful activity;
- maintain appropriate business and competition records;
- comply with our legal and regulatory obligations; and
- protect our business, website, services, users and legal rights.
We will only use your personal information where we have a lawful basis to do so.
4. Our Lawful Bases for Using Your Information
UK data protection law requires us to have a lawful basis for processing personal information. The appropriate lawful basis depends on what we are doing with your information. The ICO states that privacy information should explain both the purposes of processing and the lawful basis relied upon.
We may rely on the following lawful bases:
Contract
We may process your information where it is necessary to provide a service, membership, purchase or other service you have requested from us or to take steps at your request before entering into a contract.
Consent
We may process your information where you have given us clear consent to do so.
For example, this may include consent to receive our monthly digital magazine, marketing communications, offers, competitions, giveaways and other promotional communications.
Where we rely on consent, you can withdraw your consent at any time.
Legitimate interests
We may process your information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
Our legitimate interests may include operating and improving The Local Club, managing our website and services, understanding how people use our services, maintaining security, preventing fraud and administering our business.
Legal obligation
We may process your information where necessary to comply with a legal or regulatory obligation, including accounting, tax, legal and regulatory requirements.
5. Marketing and Communications
We may use your personal information to send you communications about The Local Club Bolton, including:
- our monthly digital magazine;
- local business features;
- hidden gems;
- local events and things to do;
- exclusive member offers;
- discounts and promotions;
- competitions and giveaways;
- new services or features; and
- other relevant information about The Local Club and the local businesses we feature.
Where required by law, we will only send electronic direct marketing, such as marketing emails or text messages, where we have obtained the appropriate consent or another lawful exception applies. UK rules generally require specific consent for marketing emails and texts to individuals.
We will make it clear when you are agreeing to receive marketing communications and will provide a straightforward way to unsubscribe.
Every marketing email will include an unsubscribe option.
You may also contact us at any time if you wish to change your communication preferences.
We will keep appropriate records of marketing consent, including when and how consent was obtained and what you were told at the time.
6. Competitions, Giveaways and The Local Club Subscription
When you enter a competition, giveaway or prize draw organised or promoted by The Local Club Bolton, we will collect and use the personal information you provide to administer the competition.
This may include using your information to:
- process your entry;
- confirm your eligibility;
- contact you about your entry;
- contact you if you are selected as a winner;
- arrange delivery or collection of prizes;
- communicate important information about the competition;
- prevent fraudulent, duplicate or invalid entries; and
- maintain appropriate competition records.
Competition Entry and Subscription
Where a competition entry form clearly states that entering the competition also subscribes you to The Local Club Bolton, and you actively agree to this through the entry form, submitting your competition entry will also subscribe you to The Local Club.
This means that your contact information may be added to our subscriber list and used to provide you with communications from The Local Club Bolton.
These communications may include our monthly digital magazine, local business features, hidden gems, exclusive member offers, discounts, competitions, giveaways, events, promotions and other relevant content relating to The Local Club and the local businesses we feature.
The subscription information will be clearly presented on the competition entry form before you submit your entry, so that you understand that competition entry also includes subscription to The Local Club.
We will keep appropriate records of when and how you provided your consent.
You can withdraw your consent or unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
7. How We Share Your Personal Information
We may share your personal information with third parties where this is necessary to operate The Local Club, provide our services, administer competitions, process payments, send communications or otherwise operate our business.
These third parties may include:
- Shopify and website technology providers;
- payment providers;
- email marketing and communication providers;
- hosting and cloud-storage providers;
- analytics providers;
- advertising and marketing platforms;
- IT and technical service providers;
- competition and prize fulfilment providers;
- delivery and postal providers;
- professional advisers;
- service providers who help us operate our business; and
- other organisations where you have asked us to share your information or where we are legally required or permitted to do so.
We require service providers processing personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.
Local Businesses and Partners
The Local Club works with local businesses to provide features, offers, promotions, competitions and giveaways.
Where necessary to administer a particular offer, competition, giveaway or service, we may share relevant information with the participating local business responsible for providing the relevant benefit or prize.
For example, if a local business provides a competition prize, we may need to provide the winner's name and contact details to that business so that the prize can be arranged.
We will only share information that is reasonably necessary for the relevant purpose.
We will not sell your personal information to local businesses or other third parties.
If we intend to use your information for a separate marketing purpose on behalf of another business, we will only do so where we have an appropriate lawful basis and have provided the required information or obtained the required consent.
8. Shopify
Our website and certain services are provided using Shopify.
Shopify may collect and process personal information relating to your use of our website and services in order to provide its services, maintain security and support the operation of our website.
Information submitted through our website may be transmitted to and processed by Shopify and other service providers, including providers located outside the United Kingdom.
Shopify's own privacy practices are described in its privacy policy.
You can read Shopify's privacy information here:
https://www.shopify.com/legal/privacy
Where applicable, Shopify also provides information about privacy rights and data requests through its privacy portal.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used to:
- operate and secure our website;
- remember preferences;
- understand how visitors use our website;
- improve our services;
- measure website performance;
- analyse marketing campaigns; and
- where applicable and permitted, support advertising and personalised marketing.
Some cookies are necessary for the website to operate, while others may require your consent.
Where consent is required, we will provide an appropriate mechanism for you to manage your cookie preferences.
We recommend that you also read our Cookie Policy for more information about the cookies and similar technologies used on our website.
10. Third-Party Websites and Links
Our website, digital magazine and communications may contain links to websites, social media pages or other online services operated by third parties, including local businesses.
If you follow a link to a third-party website, that website will have its own privacy policy and terms.
We are not responsible for the privacy, security, content or practices of third-party websites.
We recommend that you read the privacy policy of any third-party website before providing personal information.
11. Data Security
We take reasonable technical and organisational measures to protect your personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should avoid sending sensitive or confidential information to us through unsecured communication channels.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information depends on factors including:
- the purpose for which we collected it;
- whether you have an active membership or subscription;
- whether we need the information to provide services to you;
- whether we are required to retain it by law;
- whether we need it to resolve disputes;
- whether we need it to prevent fraud or abuse; and
- our legitimate business and record-keeping requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
If you unsubscribe from our marketing communications, we may retain limited information on a suppression or “do not contact” list so that we can respect your request and avoid sending you further marketing communications.
13. International Transfers
Some of our service providers, including technology and website providers, may process or store personal information outside the United Kingdom.
Where we transfer personal information outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.
This may include using an adequacy decision, appropriate contractual safeguards or other recognised transfer mechanisms.
14. Your Privacy Rights
Depending on your circumstances and subject to applicable law, you may have rights including:
Right of access
You may ask us for a copy of the personal information we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to erasure
You may ask us to delete your personal information in certain circumstances.
Right to restrict processing
You may ask us to restrict how we use your personal information in certain circumstances.
Right to object
You may have the right to object to certain types of processing, including direct marketing.
Right to data portability
In certain circumstances, you may request that personal information you have provided to us is transferred to you or another organisation in a commonly used electronic format.
Right to withdraw consent
Where we rely on consent, you can withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew your consent.
Marketing preferences
You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us.
The ICO confirms that individuals can withdraw consent to electronic marketing and that organisations should make this easy to do.
15. How to Exercise Your Rights
If you wish to exercise any of your privacy rights, please contact us using the details below:
Email: thelocalclubbolton@gmail.com
We may need to verify your identity before completing certain requests.
We will respond to valid requests within the timeframe required by applicable data protection law.
16. Complaints
If you have concerns about the way we collect or use your personal information, we would encourage you to contact us first so that we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
Information about the ICO and how to make a complaint is available at:
https://ico.org.uk/make-a-complaint/
17. Children's Data
Our services are not intended to be directed towards children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided us with personal information and you would like us to investigate or delete it, please contact us using the details provided in this Privacy Policy.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, the way we process personal information, changes to our service providers or changes in applicable law.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
Where required by law, we will provide additional notice of significant changes.
19. Contact Us
If you have questions about this Privacy Policy, how we use your personal information or your privacy rights, please contact us:
Email: thelocalclubbolton@gmail.com
The Local Club Bolton is the data controller responsible for the personal information covered by this Privacy Policy.